Tenancy Services has offices around the country – call us free on 0800 83 62 62 or see our website for the location of your nearest office. You can also get lots more useful information about renting and copies of all our publications and forms from the site.

Tenancy Services 0800 83 62 62 (0800 TENANCY)

Got a question about the bond? 0800 737 666

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Definition - agents acting as landlord:If an agent is administering a property on behalf of a landlord, then their rights and responsibilities under the Residential Tenancies Act are the same as the landlord’s. If the agent is completely in charge of the tenancy, in that for example: they select the tenant; the tenant comes to them for repairs or any other problems that come up during the tenancy; they inspect the property; they can give the tenant notice to quit the premises, then for the purposes of the law and this guide, the term ‘landlord’ will include the agent.

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